Yelp, like many other companies recently, has been coming out with more and more new AI features. Its latest ones include the new Yelp Assistant, which the company says can help you find the right contractors or service provider for your needs. The idea is to point you in the right direction without having to do a search on your own, which sounds especially useful if you have a very specific job in mind that requires specialists in their field.
It “alleviates the guesswork on the type of specialists you may need,” Yelp claims. You just need to let Assistant know what your project is and then type in your own replies or choose from a selection of one-click responses. In the sample above, for instance, Yelp Assistant created a personalized conversation with one-click responses based on the customer’s initial inquiry about wanting to have their bathtub replaced. It suggested different types of bathtubs, which the customer could then choose from so that Yelp could conjure a list of providers that are capable of doing the job.
The company says its new Assistant can efficiently anticipate your needs and identify service providers on the website, because it uses a large language model that’s trained on Yelp’s vast dataset, including providers’ business information and the website’s “Request a Quote” feature, on top of OpenAI’s. At the moment, though, it’s only available to iOS users under the Projects tab and won’t be out on Android until later this summer.
In addition to Yelp assistant, the company also released the Yelp Fusion AI API, enabling third-party partners to create conversational AI experiences for their own services. It released a new suite of features for the Yelp Guest Manager, as well, to help restaurants manage server shifts better, monitor table status in real time and automate credit card holds for reservations.
